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Introducing Self-Serve Password Management


DAV is pleased to announce that a new Self-Serve Password Management Web Site is now available. 


What is Self-Serve Password Management?


Self-Serve Password Management allows users to change passwords, unlock accounts and reset passwords, at any time, even if you have forgotten your password.  All you need is a computer with access to the Internet.


How does it work?


The first step in self-serve password management is to complete a profile for your account.  This profile consists of three security questions and answers.  Users will be directed to go to the password management site and complete their profile.  Once your profile is complete you can come back to this site at any time to unlock or reset your account.  The site will ask you your three questions and you will supply the answers that you gave when filling in the profile.  Once you answer the questions successfully you will be allowed to unlock or reset your password. 


What will I use this for?


DAV Member Portal Users will use this for their FRAT account; the account that you use to access e-mail and www.davmembersportal.org.  This will NOT have an effect on accounts or applications that require a different logon than your FRAT account.


How does this help me?


The password management web site should [J] always be available, which means you can change, unlock or reset your password 24/7 without the help of DAV Membership Department. 


For instructions on using the new password site, please click here. If your password is currently active, you should go ahead and complete your user profile, so you can access this management tool if needed.


Additional Info


  • Passwords must still meet complexity requirements:  8 characters or more, include upper & lower case, include numbers, include symbol.
  • You will need to know your password to complete your profile.
  • If you do not know your password, please contact the DAV Membership Department before completing the profile.


 If you have any questions about this, please contact the DAV Membership Department at 1-888-236-8313. 

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