Our Chapter Service Officers, provide one of the most important links in the organization. They are responsible for providing information about benefits and gathering information to assist in obtaining benefits and services available to veterans, their dependents and survivors. The responsibility of DSOs and CSOs is to advise, instruct and counsel claimants and to aid in the preparation of claims for various benefits to which claimants may be entitled. When an inquiry is taken or after an appropriate form is properly completed, such information must immediately be forwarded to the national service office of jurisdiction.